If you are walking anywhere in London and spot Elijah Quashie, a.k.a. The Chicken Connoisseur, he would be grateful if you resist the urge to make a fuss. Do not shout “Chicken guy!” or ask […]
The number of users has plummeted, and its stock price has dropped. Former employees point to an emphasis on short-term growth over customer service. Source
Retailers may want to think twice before removing negative reviews from their websites. The Federal Trade Commission said on Tuesday that Fashion Nova, a popular fast-fashion clothing site, would be required to pay $4.2 million […]
The tech world delivered many unpleasant surprises to us in the pandemic. We can learn from them. Source
The persistence of bogus reviews raises big questions for Amazon. Source
This article is part of the On Tech newsletter. You can sign up here to receive it weekdays. Today I want to talk about a semi-mysterious purge of products on Amazon. Shoppers probably haven’t noticed, […]
Not so fast, a representative at Eyeglassesdepot replied. The company had already generated a postal label to send her glasses. She owed $9.95. When she declined to send a penny, the representative said Ms. Kuczynski […]
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